Procedures
Recognizing that a diversity of materials may result in some complaints, the following procedures have been developed to assure that complaints are handled in a timely and consistent manner.
- The complaint is immediately referred to the manager of the department in which the material is located or to the librarian in charge.
- The department manager or librarian in charge discusses the complaint with the patron and explains the Library's Collection Development Policy and the Library Bill of Rights.
- If the complaint is unresolved, the department manager or librarian in charge provides the patron with a copy of the Reconsideration of Library Materials: Procedures for Patrons form and informs the Library Administrator.
- On receipt of the formal complaint, the Library Administrator works with library personnel to review the material and respond in writing.
- The response is forwarded by the Library Administrator to the complainant with the information that, on written request, the complainant may appeal to the Board of Trustees.
- If the complainant so requests, the Board of Trustees considers the retention or withdrawal of this material as a committee of the whole. The complainant is notified in writing of the Board's decision.
If you would like the Tinley Park Pubic Library to reconsider any material in our collections, please provide information about that material on the form below.